Refund Policy
Refund Policy
We offer a 7‑day return and refund guarantee for all customers in Nigeria. If you are not satisfied with your order, you may request a return or refund within 7 days after receiving the item.
Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
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The item must be unused and in its original condition
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All accessories, manuals, and packaging must be included
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Proof of purchase (order number or receipt) must be provided
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The request must be submitted within 7 days of delivery
Non‑Returnable Items
The following items cannot be returned or refunded:
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Used or damaged items
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Items without original packaging
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Items with missing accessories
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Clearance or final‑sale items
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Opened health‑related products (for hygiene reasons)
Return Process
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Contact our customer service team via WhatsApp or email
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Provide your order number and a brief explanation of the issue
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Our team will review your request within 5 business days
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If approved, you will receive the return address and instructions
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Once the returned item is received and inspected, your refund will be processed
Refund Method
Refunds will be issued through the same payment method used for the order. For COD (Cash on Delivery) orders, refunds will be sent via bank transfer or mobile money.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
Defective or Wrong Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost.
Contact Information
If you have any questions about our refund policy, please contact our customer service team at any time. berlinerkaufhuser@outlook.com